Returns & Exchanges
Nauti Claus wants your holidays happy — and your drinkware intact.
15-Day Returns
Unopened, unused items in their original Nauti Claus packaging can be returned within 15 days of delivery. Because our items are drinkware, we can't accept returns on used cups. Pinkies up, but keep it clean.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with a photo and we'll make it right — replacement or refund, your choice.
4-Packs & Gift Sets
Returns on multi-packs require all items in the set, in original packaging.
How to Start a Return
Email info@nauticlaus.com with your order number and the reason for your return. We'll reply with return instructions and the return address in New Richmond, Wisconsin.
Refunds
Refunds are issued to the original payment method within 5–10 business days of receiving your return. Original shipping charges are non-refundable.
Exchanges
Got the wrong design or the wrong size? Email us and we'll sort it out as quickly as the reindeer can fly.