Refund policy

Every Nauti Claus gift set is made to order in Wisconsin, so our cancellation and return terms reflect that. 

Cancellations
You can cancel your order for a full refund within 4 hours of placing it, before production begins. Email us at jake@ejflo.com with your order number. Once production has started, orders can't be cancelled.

Returns
Because each order is made to order, all sales are final. We don't accept returns or exchanges for change of mind. If something arrives damaged, defective, or isn't what you ordered, we'll make it right (see below).

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, email us at jake@ejflo.com within 7 days of delivery with your order number and photos of the item and the packaging. We'll send a replacement or issue a refund for the affected items at no cost to you. Please don't send anything back unless we ask you to.

Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take up to 10 business days for the refund to appear. Original shipping charges are not refundable unless the error was ours.

Wholesale orders
The terms above also apply to wholesale orders.

Wholesale pricing is for verified retailers. We may cancel orders from accounts that can't provide a valid seller's permit or resale certificate. Refunds on cancelled orders may have payment processing fees deducted.

Questions
Contact us at jake@ejflo.com or +1 612-518-8598.